Welcome Back!

We are so delighted to be in a position to welcome you back to the practice and whilst you will notice many changes, our commitment to exceptional care and your safety remains the same.

We have always maintained the highest possible standards of hygiene and patient safety – from excellent hand hygiene, surface protection, state-of-the-art sterilisation services and the use of personal protective equipment. This level of infection control and cross contamination is not new to us, we do this every day, for every patient and have done so for over 25 years – you have always been in safe hands.

As a team, we are constantly assessing ways to improve our service. During these unprecedented times, we have put extra steps in place to further protect you whilst you are in our care:

  • Contactless administration to enable a smooth patient journey with the use of Perspex screens.
  • Personal protective equipment (P.P.E.) worn by all members of the team in common areas of the practice.
  • Enhanced P.P.E. for clinical team members for certain treatments: fit-tested FFP3 masks, full-face visors, appropriate gowns and surgical hats. We have diligently sourced our Enhanced P.P.E. which can be professionally laundered (in line with HTM 01-04) to ensure we continue to fulfil our promise to remain kind to the environment.
  • Multiple surgeries for clinicians to work in, thus allowing adequate time for any potential aerosol to dissipate following an aerosol generating procedure (AGP).
  • Installation of air purifiers to capture airborne particles.
  • Enhanced cleaning schedules for the careful cleaning of common areas of the practice including door handles, light switches, floors and hard surfaces.
  • Mitigation against aerosols, such as high-volume suction and dental dam, are routinely used.

Before Your Visit

  • Our reception team will gather as much information as possible in relation to any dental concerns you have to ensure we plan your visit accordingly.
  • Our reception team are doing their utmost schedule appointments to mitigate risk to vulnerable and allow social distancing between patients.
  • 24 hours prior to your appointment, we will call you to check you are well and run through some questions in relation to COVID-19.
  • Please complete any forms we send you in advance of your appointment and return by way of email.

Arriving at the Practice

  • When travelling to the practice, please limit your contact with other members of the public, particularly on public transport. Please consider walking or driving to the practice – please see parking options here.
  • Please attend alone wherever possible. If a parent/guardian or chaperone is necessary please inform us in advance. Parents/guardians or chaperones will not be able to enter the surgery during treatment unless absolutely necessary.
  • Please arrive no earlier than 5 minutes before your appointment time, where possible the main door to the building will be left open, if not please buzz the practice as normal (disinfected after each use). If you do not feel comfortable buzzing the practice, please call us from your mobile and we will meet you at the door.
  • Please wear a mask or face covering when you attend, you will be asked to keep this on until you enter the surgery you are being treated in.
  • Please bring minimal belongings to the practice.
  • You will be met by a team member wearing appropriate PPE who will check your temperature using a non-contact thermometer to the side of the forehead. Should this be above the normal range we will ask you to reschedule your appointment.
  • We will ask you to use the hand santiser provided, and then take a seat in the waiting room where appropriate social distancing is in place. We ask patients to wear their face mask at all times unless in the surgery.
  • Your clinician or nurse will meet you in the waiting room, wearing a facemask, and escort you to the surgery, asking you to leave any belongings in the box outside.
  • Depending on the type of treatment you are due to receive, the clinical team may be wearing enhanced P.P.E – whilst you won’t be able to see their faces, please be assured that beneath it all is the same friendly face with a smile!
  • Prior to commencing with your treatment, we will again run through some brief screening questions.

After Your Appointment

  • Your clinician will escort you out of the surgery and direct you to reception to settle your account by contactless means and book any follow-up appointments (if this has not been completed in advance) where one of the team will be waiting to help you behind a Perspex screen.
  • Once complete, you will be invited to use the hand sanitiser before leaving reception and exiting the practice.

If you have any questions about your visit, please do not hesitate to contact us – please know that we have put these steps in place to do our best to keep you, every patient and our team safe.

We are so looking forward to seeing you soon.